Shipping and Return Policy

Order Confirmation and Agreement

Upon placing an order with Gibraltar Group, LLC, a binding agreement is established.

For online orders, the price at submission is fixed. A confirmation number will be provided via email. Payment must be dated within 24 hours and received by Gibraltar Group within five (5) business days to secure the agreed price.

When selling to Gibraltar Group, once a confirmation number is issued, the price is secured, and the transaction cannot be canceled but may be offset at our current buy price. All items must be shipped to us by the following business day, with a tracking number provided for verification. In cases where shipment delays occur due to USPS, UPS, or Federal Express issues, deadlines may be extended on a case-by-case basis.

Payment Options Payments to Gibraltar Group must be made via credit card, PayPal, bank wire, personal check, or eCheck depending on the order amount:

• Orders from $0.01 to $999.99 (USD) accept credit card, personal check, or eCheck.
• Orders from $1,000 to $49,999.99 (USD) accept credit card, bank wire, personal check, or eCheck.
• Orders from $50,000.00 to $300,000 (USD) accept credit card, or bank wire.
• Orders over $300,000 (USD) require payment by bank wire only.

Payment must be received within five (5) business days.

Check Holding Period All check payments are held for four business days to allow the bank to confirm payment. Additional holding days may be applied if necessary.

“Good Funds” Policy Funds from personal checks or eChecks are considered “good” four business days after receipt. Additional holding days may apply based on bank verification. To expedite orders and qualify for cash discounts, consider same-day bank wire payments, which are considered good upon receipt.

Payment Instructions Detailed payment instructions are provided during checkout and via email post-order. Payment must be dated within 24 hours of the order date. Gibraltar Group reserves the right to cancel orders that do not meet these criteria. C.O.D. orders are not accepted.

Order Cancellation Once a confirmation number is issued, prices are locked in and orders cannot be canceled. In exceptional cases, cancellation or offsetting of orders can be managed through your online account or by contacting customer service during business hours. Cancellations are subject to our market loss policy and a fee of the greater of $50 or 5% of the total order amount.

Shipment Gibraltar Group ships orders via Registered/Insured U.S. Mail, FedEx and UPS. Each package is fully insured and may require a signature upon delivery. Tracking numbers are provided via email. In case of loss or damage during transit, claims are pursued through our insurance policy.

Return Policy We offer a satisfaction guarantee and accept returns within seven (7) days of receipt, provided items are returned in original packaging. Refunds are processed upon receipt and verification of returned items. Shipping and handling charges are non-refundable. A 5% restocking fee applies to credit card returns.

Pricing Errors We strive for accuracy but acknowledge pricing errors may occur. Gibraltar Group reserves the right to refuse or cancel orders affected by such errors.

Additional Terms Specific product terms (e.g., pricing, payment methods, return policies) are detailed on respective product pages.

Investment Risks All investments involve risk. Customers should understand the risks associated with bullion and coin investments, which can fluctuate in value.

Security Gibraltar Group prioritizes security measures to protect customer information using SSL encryption technology and strict access controls.

For further inquiries or assistance, please contact our customer service team during business hours at 866-460-1669.